MizuMind support.

Help with the app. Direct paths to a human.

Email us directly

The primary path to a real person on our team.

We respond within 24 hours on weekdays. If you do not hear back within 48 hours, your message may have been filtered — try again from a different address or include “MizuMind support” in the subject line.

Common issues

Solve it in two minutes.

Most problems have a direct fix. Find yours below — if it is not here, email us.

Pose detection not working or camera access denied

MizuMind needs camera access for movement-based sessions. On iOS: go to Settings > Privacy & Security > Camera and make sure MizuMind is enabled. On Android: go to Settings > Apps > MizuMind > Permissions > Camera. If the permission prompt never appeared, delete and reinstall the app — iOS and Android only show the initial prompt once.

Audio not playing or breath exercises are silent

Check that your device is not on silent or Do Not Disturb. On iOS, the Ring/Silent switch on the side of the phone mutes app audio. In the app, make sure the volume slider in the session screen is not at zero. If audio worked before and stopped, force-quit the app and reopen it. If the issue persists after restarting, email us with your device model and iOS version.

Account or sign-in trouble

We use email-based authentication through Firebase. If you cannot sign in, use the "Forgot password" link on the sign-in screen — a reset link arrives within a few minutes. Check your spam folder. If you signed up with Apple or Google, use the same provider — mixing sign-in methods creates separate accounts. Still stuck: email support@neuroarts.ai with the email address you used to sign up.

Cancellations and refunds

Subscriptions purchased through the App Store are managed by Apple, not directly by us. To cancel, go to the App Store > your Apple ID > Subscriptions > MizuMind. For refund requests, contact us at support@neuroarts.ai — include your order number or the email on your Apple ID and we will work through it with you.

Promo code not working or how to get one

Promo codes are issued directly by the team — we do not have a self-serve code entry flow yet. If you received a code and it is not applying, email support@neuroarts.ai with the code and your account email. If you are asking about first-responder, veteran, or service-member pricing, include your role and we will get you set up.

Beta testers

In the closed-testing program?

Include the following in your support email so we can identify your device and build version quickly:

The email address you registered with for the testing program
Your device model (e.g., iPhone 15 Pro, iPad Air 5th gen)
Your iOS version (Settings > General > About > Software Version)
A brief description of what you were doing when the issue occurred

Send beta feedback